Mission & Vision

Mission

The Moon Beach Villas mission is to provide authentic hospitality. We make a difference in the lives of people we touch every day. Our definition of hospitality.

To provide true and rich hospitality. We make a difference in the lives of those we touch every day – that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.

Vision

We are creating an everlasting dream holiday in harmony with nature and an experience of traditional Filipino hospitality that is extraordinary and memorable.

Our vision is to establish The Moon Beach Villas as a prestigious and globally recognized Hotel Brand.

We build life-long guest relationships by delivering exquisite services and fulfilling their ultimate dream holidays.

We care about and respect the Earth and the environment

Investing

Investing continuously in our team members to improve performance

Statement

Guest is the most important factor in our business we are here because of them

Improve

To be competent by constantly improving in satisfying our guests

Opportunity

Giving employees opportunity to grow within the company

Novel

Delivering new, fresh and creative products to our guests for a WOW experience

Ideology

The Moon Beach Villas is a place where the genuine care and comfort of our guests is our highest mission. We promise to provide the finest personal service and facilities for our guests with a warm, relaxed and superior ambience.

Slogan

Guest is the most important factor in our business
He is not dependent on us, we are dependent on him
He is not an interruption to our work, he is the purpose of it
He is not an outsider to our business, he is part of it
We are not doing a favor to him by serving him
He is doing us a favor by giving us an opportunity to do so.

By: Mahatma Gandhi

Satisfaction

Instant guest satisfaction is the priority of each employee

Intelligence

Conserving energy, proper maintenance of our hotel and protecting the environment is the responsibility of each employee

Open Communication

For us to operate competently and deliver on our commitments, it is very critical that everyone has open communication to obtain current, accurate and timely information.

Never Lose A Guest

Whoever receives the complaint resolves it to the guest’s satisfaction that is what we believe in.